Finding Products

The easiest way to find products at Getsigned.com's Musician's Mall is to use our powerful (and accurate) Product Search Engine (PSE). Alternatively, you can find products & services by their category grouping in the navigation menu on the left-side of the Getsigned.com store and/or the folder tabs at the top of the Getsigned.com store (under our logo).

If you do not see a product that you are interested in, please do not hesitate to contact us. We may be able to special order it for you.


Support Policies

The Getsigned.com purchasing and software delivery process is supported by Getsigned.com. The products or services  themselves are supported directly by the developer, publisher, consultant and/or manufacturer. If you have a problem receiving an item electronically, or have not physically received your package by mail, please contact us. Please see our Shipping Policies below for more information.


Payment Methods and Security

Getsigned.com.com proudly accepts Visa, Discover and Mastercard credit cards for your convenience. We process your credit card in real-time across a secure connection. We DO NOT store your credit card details to protect the security of your information. Getsigned.com is owned and operated by Getsigned.com, Inc. and this company name will appear on your credit card statement after your transaction is complete. If you seek additional information on our safe shopping guarantee and security policies, please click here.


Shipping

We usually ship our products either via UPS Ground or USPS Priority Mail for more than 1 item purchased domestically (North America), and USPS 1st Class Shipping for single-item purchases and/or multiple items shipped Internationally.

Most items reach their destinations within 2-9 business days. If you have not received your package within 10 business days, please contact us at: service@getsigned.com

* Getsigned.com is not responsible for any duties or VATs which may imposed on parcels outside the U.S. These VATs are imposed by the host government and are outside the control of Getsigned.com.

Many of our products, such as .pdf, .doc, .zip and other e-file electronic formats, are available for INSTANT download through our secure digital download system (DDS) and are free of shipping charges. After you have purchased one of our e-files, you may access our DDS by clicking on your invoice link after you have successfully checked out, or by clicking on the provided e-link included within your Getsigned.com Order Confirmation email.


Sales Tax

Sales tax is charged only on orders placed in the state of Ohio. If your order is shipped to Ohio, you will be charged 8%.


Refund & Return Policy

The products shipped from the Getsigned.com warehouse are meticulously and securely packed to guarantee their safety. In the unlikely event that an item becomes damaged in shipping (excluding minor cosmetic scratches or blemishes from the manufacturer), we will gladly exchange that item with the same product at no additional charge to you within 30 days. Additionally, we understand that buying clothes & footwear over the internet can be tricky because you cannot try the merchandise on first. If it doesn't fit, or you just don't like it--send it back for an exchange or refund (but call us first). It's that simple!  We want you to be happy with your purchase!   :)

PLEASE NOTE: You MUST have a Return Authorization Number before you  ship any product back to us. To obtain an RA number, please call our customer service representatives at  1-877-276-7827 and explain why you are requesting a refund. Upon approval, a Return Authorization number will be issued and this number must be written on the outside of the envelope/box in which you are shipping the product back in. Your original shipping charges cannot be refunded.

Clothing & Shoe Returns

Clothing and shoes may be returned within 14 days of your purchase--however, an RA Number must be issued first by a customer service representative by phone before you send the merchandise back to us. Call us first at 1-877-276-7827

We cannot accept returns on:

• Any item that is returned more than 30 days after delivery (excluding clothes & shoes purchases which is 14 days after delivery)
• Any completed A&R Services, opened/viewed CD, opened/viewed DVD, opened/viewed VHS tape, or opened software (this means either a seal has been broken or the item has been taken out of its original plastic wrap). No exceptions.
• Any item that is damaged (by the customer), or is missing parts.
• E-books or digital files (exchanges may be made on certain items at our discretion within 30 days of purchase only--call us at 1-877-276-7827)
• Any music contact directory which contains phone numbers/email addresses, etc. (i.e., A&R Registry, Music Publisher Registry, Recording Industry Sourcebook, Attorney Registry, Producer Registry, Indie Bible, Musician's Atlas, etc.)

In addition, we will only issue partial refunds (minimum 20% re-stocking fee + any additional fees)  for the return of certain items, including:

• Any product shipped back to us without a Return Authorization Number
• Clothing or footwear that has been excessively worn or is dirty
• Any book that shows obvious signs of neglectful use (folded pages, cracked book spine, etc., stains on the cover)
• Any item that is not in its original condition. (we define "original" as the condition the item appeared to be in when it left our warehouse) *Exceptions to this are our consumable products (herbal voice sprays, energy drinks, etc.--which can be returned within 30 days for a full refund if you have opened the bottle, tried the product, are not completely satisfied with it).

Please note: We reserve the right to either deny a refund request or assess fees to cover the cost of damaged or worn items. Refunds will only be issued after the items have been shipped back to us. Additionally, refunds usually settle between 3-5 business days on most major credit cards and up to 7 business days on bank debit cards. Please be patient.

***Shipping charges cannot be refunded on any return.


To request an exchange on a damaged product, please call us at 1-877-276-7827 or contact us by email at: service@getsigned.com.  Please include your name, product purchased, date of purchase, order number and a description of the problem. A customer service representative will reply to your request within 24 hours.